Reservationist/marketing Coordinator 5 Star World Class Boutique Hotel Sandton - Sandton Verfied

R Highly Negotiable Depending On Experience per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 26-09-2016 4:01:07 PM
24-10-2016 4:01:07 PM
I am now in search of an exceptional Reservationist/Marketing Coordinator for a World Class award winning property based in Johannesburg, Sandton.Scope and General Purpose:To keep an updated, accurate record of all the reservations and their related correspondence with the front office team to ensure reservations for the hotel are carried out effectively and to ensure the companies purpose and values statements are adhered to in ensuring our guests have a complete experience and perfect stay.This Position will report directly to the General Manager of Sales and Marketing. Main Duties: Must liveby and understand the Companys Purpose and Values To give guests a complete experience and a perfect stay by ensuring that all booking are personalised, accurate and complete To ensure all interaction with guests and agents is professional, warm, welcoming and personalizedMake new or amend existing reservations on Panstrat our reservations systemEnsure that as much info as possible is captured Nationality, likes & dislikes, dietary requirements, business source etc Ensure accuracy of details on bookings To book additional activities, transfers & flights for guests. Ensure the properties get back to the agent and cc the reservation team on all corresponded if any between the property and guest/agent To inform the property who needs to settle activities agent or guest directly Credit controller will send an updated invoice and collect payment from Agents Read & respond to emails within two hours of receiving them. Record details in bookings under remarks and relevant fields in the system in Panstrat Attention to detail and accuracy on bookings is vital. Answer telephonic queries in a courteous and professional manner. Record detail in bookings under remarks. Put payments through on various speed point machines on a daily basis Assist Credit controller by keeping a record of deposit due dates Reservations to process credit card payments Chase on details not yet receivedEnsure that we have credit card details for all bookings in system To check day sheets on daily basis for correctness of details and change in Prostat if needed Assist other properties with any queries on Prostrat Assist accounts with any queries and following up of payments especially direct guests Ensure that general office admin is done, filing, barters, prize letters, STO contracts. Must be able to work in a Team Must be able to work under pressureMain Duties as Marketing Coordinator:Responsible for the company's marketing materialWriting of newslettersResponsible for brandingUpdating the companies social mediaRequirementsWe need you to be a creative, passionate person that can be supportive and understandingYou need to be confident on Prostrat and build healthy relationships with agents and direct guests. You need to be part of our company culture.You need to be able to have healthy relationships with co-workers, you need to be able to stay calm and solve problems in conjunction with management.Should be physically healthy and well presented, well-read and knowledgeable about current news. Character Traits Honesty and Integrity Accurate & Efficient Professional Skills and ExpertiseChallenges and Results Time management Work under pressure Business and personal ethics Flexibility and hard working Passionate and expert Mature and give attention to detailStarting Date:As soon as possibleExperience/Qualifications5 + years experience working in a similar environment;Hospitality or Marketing Diploma will be advantageIf this sounds like a challenge you are ready for and you meet ALL the requirements with the relevant experience and wish to be a part of this World Class organisation I would love to hear from you !!! Please email me your CV with details of two contactable references and a clear face photograph.

Recruiter: HotelJobs