Minimum Requirements:
• Matriculation certificate (or the equivalent)
• Hotel Management Diploma would be an added advantage.
• Minimum of 2 years experience in a similar position
• Must be well spoken and possess excellent people, communication and organizational skills
• Fully computer literate in MS Word, Excel and outlook
• Understand and have a good working knowledge of OPERA
• Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures
• Able to work shifts

Key Responsibilities:
• To be fully familiar with the short and long term availability of the hotel
• To up sell wherever possible
• To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
• Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
• Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
• Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
• Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.