We are currently looking for a Reservations Administrator for a 5 star boutique hotel in the Winelands.

Experience and skills:
• Comfortable with Protel
• Solid understanding of what is critical in each reservation
• A Solid understanding of the reservations process
• Attention to detail is critical – superior level of accuracy
• Critical thinking and problem solving abilities
• Good grammar and Spelling in both English and Afrikaans
• In depth knowledge of Travel Agents and sources as well as their booking habits

Main Responsibilities:
• Daily checks of cancelled reservations as new reservations made
• Completing morning reports for all properties
• Weekly arrival checks for all properties to ensure that arrivals are complete and to standard
• Assisting Sales with STO rates, rate loading as well as overflow admin tasks
• Assist Revenue with rate, rate building and monitoring Ideas
• Assist Revenue with maintaining accurate content on all OTA’s
• Ensure that provisional and deposit follow ups are done

Inherent Requirements:
• Matric certificate
• Hospitality Degree would be advantageous
• Good understanding of luxury hotels and reservations processes
• Ability to work shifts and Saturdays

Should you be interested in applying please reply with your detailed CV and a recent professional looking photo