Vacancy for a Junior Reservations Agent The Royal Portfolio | Cape TownScope and General Purpose: To keep an updated and accurate record of all reservations and their related correspondence with the properties. Reservations will be for all the properties within The Royal Portfolio.Main Duties: To ensure all interaction with guests and agents is professional, warm, welcoming and personalised.Responds to communications from guests, agents and referral networks concerning reservations, whether it is telephonically, via email, or through online channels. · Creates and maintains reservations records - usually by date of arrival and prepares letters of confirmation and promptly processes any cancellations and modifications. · Monitor future room availability on the basis of reservations.Additional duties include preparing the list of expected arrivals for the front office, assisting in pre-arrangements of activities when required and processing future reservation deposits and payments.Familiar with room descriptions, location and layout.Efficient knowledge regarding all rates, special offers and any special agreements in place.Make new or amend existing reservations on Opera.Email properties to book additional activities, transfers & flights for guests. Read & respond to emails within two hours of receiving them.Answer telephonic queries in a courteous and professional manner.Must be a team player.Must be able to work under pressure.Requirements & Qualifications for this position:We are looking for a passionate, energetic, hardworking person with strong communications skills, which can be supportive and add value to our reservations team. The right candidate needs to be confident working on Opera and build healthy relationships with agents and direct guests. The right candidate needs to have healthy relationships with co-workers. Remember that they are part of all the properties and need to be able to stay calm and solve problems in THE ROYAL PORTFOLIO conjunction with the Manager at each property, if needed.Please note that applicants are required to have a minimum of 5 years experience in a similar position and environment. The best candidate should be able to stay calm under pressure. It is important for The Royal Portfolio to ensure that the candidate will see them as part of a team and fit into our culture. South African citizenship is advantageous; however a valid work permit is essential if you are not in possession of a South African ID document.Please forward your CV and application for the above-mentioned position to: Estelle van der Merwe – [Please apply below] Thank you for expressing an interest in employment opportunities at The Royal Portfolio. Should your employment history align with any of our current openings, we will be in contact with you. If not, your résumé will be kept on file for 6 months. We wish you success in your career endeavors.What makes working for The Royal Portfolio unique?The atmosphere created in each of The Royal Portfolio hotels leads guests to feel as though they're visiting homes abroad, as opposed to hotels put together using a hotel school formula. The purpose and values of our business direct our staff into “giving guests a complete experience and a perfect stay”.The Royal Portfolio offers the BUSH experience (Royal Malewane), the COASTAL experience (Birkenhead House) and FOOD & WINE experience (La Residence) as well as the new addition of an ART & CULTURE experience in Cape Town.The Silo will complete the circuit of quintessentially South African experiences when it opens in the V&A Waterfront in late 2016. The hospitality industry is known for its high staff turnover. Due to our purpose and values and our insistence on each of our business units being “learning organisations”, our staff loyalty is unsurpassed. This enables us to provide a superior service and achieve our core purpose. The Royal Portfolio’s Purpose: To give guests a complete experience and a perfect stay.