Reservations Manager - Nelspruit Verfied

R 20 000 - R 24 000 CTC per month Nelspruit, Mpumalanga Nelspruit, Mpumalanga more than 14 days ago 05-02-2016 4:00:28 PM
04-03-2016 4:00:28 PM
Stunning reputable brand is seeking a Reservations Manager for one of their properties based in Nelspruit.Qualifications / Experience required are as follows:Previous experience of quality 4-5*hotel/ propertyGood General Education – high level of literacy and numeracyExperience of hotel booking system (Opera and Protel experience an advantage)Good telephone mannerComputer skills – Excel, Word and outlookExperience of training team members to achieve and maintain standardsStrong background in guest liaisonYou will need:Highly computer literateFluent in English and Afrikaans (3rd language would be an advantage)Organised and structured approachGood attitude to service – happy to hepHigh level of attention to detailExcellent guest contact skills/socially confidentPassion and pride for their workExcellent observation skills/attention to detailDuties include:Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.Supervise efficient working of sales associates and provide training to resolve all issues and provide training to employees to maintain all everyday schedule.Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.Maintain knowledge on all apartment locations and process time logs for all payroll.Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.Only short listed candidates will be contacted.

Recruiter: HotelJobs