Looking for a Reservations Manager for Inbound Tour Company
Available immediately
Namibia Citizen / permanent residence / valid work permit required
German language skills an advantage, but not essential
Min 5-7 years Tourism experience, preferably with another Tour Operator
Preferably 2-3 years management experience
Required to manage a team of 5-10 Tourism Consultants

Educate, train and support the Market Specialist.
Create cost awareness within the team.
Supervise the Market Specialist work.
Process, analyse and action upon turnaround time and workload reports.
Do random checks on the Market Specialist skills and the results of their work.
Do weekly briefings regarding the Market Specialist queries / problems and communicate the company’s needs and news.
Reduce the transaction turnaround time.
Communicate product knowledge.
Improve quality of suppliers’ products by communicating and discussing passengers’ feedbacks.
Investigate and understand the passengers’ and overseas operators’ requirements.
Responsible for answering the 24 hour emergency phone.
Check Market Specialist work with regards to profitability and mistakes using appropriate tools e.g. margin control.
Represent the company in industry circle
Build sustainable relationships with counterparts on every level
Constantly improve profitability of bookings