Reservations Officer

A well-established company in the hospitality industry based in Century City is looking to employ a Reservations Officer.

Responsibilities (including but not limited to):
To manage daily duties and time effectively
Go out into the field to do some sales/marketing
Communicate with guests
Make reservations via email and phone
Check on provisional bookings to confirm
Check payments/outstanding deposits
Follow up on vouchers for corporates
Forward vouchers to accounts and print copy for front desk
Ensure correct rates are entered
Ensure billing address is correct
Ensure all notes are recorded on Semper
Set up site visits/inspections to promote the business
Handle group bookings and be there to greet these guests personally – building relationships
Ensure no overbookings and accommodate as far as possible
Move rooms and upgrade where necessary
Push for targets and upsell where necessary
Ensure all emails are answered promptly
Complete weekly report in absence of the reservations manager

Minimum Skills and Requirements:
Well-presented, efficient and attention to detail
Able to communicate in English - speak and write
Able to do shift work, weekends and public holidays
Experience with Semper or Opera booking system an advantage

Salary: R9000-R10000 + Commission
If you meet the above requirements please send us your Cv with a professional Photo of yourself.