Reservations Officer - Cape Town Verfied Gold Badge

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 26-06-2017 8:51:43 AM
20-07-2017 8:23:39 AM
A well-established company in the hospitality industry based in Century City is looking to employ a Reservations Officer.

Responsibilities (including but not limited to):
• To manage daily duties and time effectively
• Go out into the field to do some sales/marketing
• Communicate with guests
• Make reservations via email and phone
• Check on provisional bookings to confirm
• Check payments/outstanding deposits
• Follow up on vouchers for corporates
• Forward vouchers to accounts and print copy for front desk
• Ensure correct rates are entered
• Ensure billing address is correct
• Ensure all notes are recorded on Semper
• Set up site visits/inspections to promote the business
• Handle group bookings and be there to greet these guests personally – building relationships
• Ensure no overbookings and accommodate as far as possible
• Move rooms and upgrade where necessary
• Push for targets and upsell where necessary
• Ensure all emails are answered promptly
• Complete weekly report in absence of the reservations manager

Minimum Skills and Requirements:
• Well-presented, efficient and attention to detail
• Able to communicate in English - speak and write
• Able to do shift work, weekends and public holidays
• Experience with Semper or Opera booking system is an advantage
• Social media experience would be an advantage