The incumbent will act as the chief executive officer of the Estate Management Office and reports directly to the Board of Directors of the Southdowns HOA.

The suitable candidate will be a good communicator with solid interpersonal skills and have a multidisciplinary background of all aspects of residential estate management.

Duties include:

Office & Residential Management
- Manage and lead the Southdowns Estate operations and administrative staff
- Support the Board of Directors of the Home Owners Association as secretariat and participant in board meetings, board committees and AGM/SGMs
- Relationship and communications management with the residents of the estate.
- Relationship management with precinct stakeholders including Southdowns College, Agricultural Research Council, Irene Dairy Farm and the Irene Country Club
- Customer oriented focus on service delivery to all residents

Service Provider & Project Management
- Manage service providers across all portfolios, including but not limited to security services, infrastructure maintenance, gardens, facilities and recreational areas of the estate
- Manage contracts, measure and monitor service performance against SLA’s
- Execution and oversight of capital projects being delivered according to plan and budget
- Manage the contracted supply of utilities and services such as electricity, water, gas and data supplied to the estate and residents

Financial Management
- Manage the HOA budget and expenditure in accordance with delegated authorities
- Oversee billing, collections, financial management and reporting with the support of the contracted service provider

Construction & Development
- Manage the processes associated with the approval of building plans and aesthetic rules, conduct inspections and issue occupation and clearance certificates
- Cooperate with the developers during the final stages of development of bulk infrastructure and residential units

Quality, Risk & Compliance Management
- Monitor and manage all areas of risk and ensure legal compliance on behalf of the HOA
- Manage and ensure compliance with the general rules and policies of the estate

Skills and knowledge required:
- Strong leadership, interpersonal and communication skills
- Good understanding of residential security management
- Knowledge and experience of utilities and infrastructure maintenance
- Contract and project management skills
- Financial management and accounting skills
- Solid understanding of all aspects of legal compliance associated with estate management
- A good understanding of risk and health & safety management
- Solid background in administration and management controls
- Drive and the ability to act without direct supervision.

Applicants will need his/her own transport and drivers licence and the ideal candidate will have a tertiary qualification with five years or more experience of estate management.