Residential Services Manager Verfied

Salary Negotiable Abroad more than 14 days ago 02-04-2019 2:36:04 PM
28-05-2019 2:36:04 PM
Residential Services Manager                   

A luxury residential village complex located on the Janzour coastline - Libya,  is seeking a residential services manager.

The complex has long been known as a primary expat hub in Tripoli, with a varied foreign resident portfolio.

Qualifications & Experience

Hospitality degree preferred. Minimum BS level. Business administration degree considered.
Minimum 7 years of experience in a related hospitality field. Experience in resort management or property management highly regarded.
Experience of working in Arabic cultures highly desirable.
Role Description

The Residential Services Manager is in charge of all resident-related issues and effectively fronts the company with its clients after they move in.

As the main point of contact for the service aspect, the Residential Services Manager is responsible to ensure that the company delivers the highest levels

of customer satisfaction in keeping with its brand promise. On the other hand,

the Residential Services Manager also has to consider residents’ obligations from a landlord’s point of view.

Having a strong hospitality background or being well experienced in resort operations,

the candidate will respond to residents’ questions and needs and follow up to make sure that their requests have been met to their satisfaction.

The candidate should also be able to enforce landlord policies on residents in a cordial way without hurting their feelings.

The role also involves (automated) work order management through the company’s enterprise resource management system (Maximo),

(residential unit) key management, resident record-keeping, promotions of activities and responsibility for the residents’ moving in process

and moving out after the end of their stay.

The Residential Services Manager will also be responsible to organize events in the compound.

The successful candidate must have a very strong service ethic, a high level of English speaking and writing skills,

and be overall very well presented. He/she should also be a highly social person with very good interpersonal skills

and keenly aware of the importance of social media. Candidates who have a keen interest in CRM platforms and how they can be used to achieve

further business objectives are desirable. Working after office hours may be regularly required.

Previous related experience should be well demonstrated. Working knowledge of Arabic is a plus but is not essential.

Salary R 48 000 - R 49 000 ( Euro 3000 ) NETT - including studio accommodation & company benefits

Performance bonus of 10% of annual salary, subject to company’s performance;

2 year contract, renewable; 4 month probation period; 30 days of paid leave per year, 6 day week (Friday off).

Typically 1 paid ticket per annum to S. Africa - negotiable

Free studio accommodation, free utilities and high-speed internet, and use of leisure facilities;

Paid medical insurance.