Position Purpose Lead the Restaurant Technology Function of the IT portfolio. Co-create the Restaurant Technology services, and systems strategy jointly with the IT Director, Global IT Team, Business Partners and Owner Operators

Deliver Gold Standard Infrastructure Services, which include:

• A best in class service desk
• First time right restaurant technology implementations
• Change and incident management
• Customer relationship management
• Continuous evolution of standard operating procedures
• Best-in class vendors
• Lead and get involved in organizational wide projects that will require thought leadership and speed by design

Ensure maturity and growth of the function by engaging in research and innovation, and ensuring sound functional governance through policy and procedure management

Principal Accountabilities

In addition to following the company’s policies and procedures, principal accountabilities include, but are not limited to:

Restaurant Technology Management

• Manage a gold standard outsourced support desk (single point of contact for restaurants). This encompasses management of an incident and change management model; and execution into the field
• Deliver first time right field service experiences and execution to restaurants
• Manage the implementation of new restaurant technologies
• Drive continuous improvement of the Restaurant technologies and ensure 360 partnerships across the business

• Formulate, implement and manage the support of the company’s head office staff computing environment. This will include management of field staff computing needs and the implementation of remote computing management tools (which include customer backups)

Project and Innovation Management

• Manage strategic store technology projects like Experience of the future implementations; Next generation ordering; local to cloud back office technologies
• Manage continuous improvement projects for example point of sale system upgrades; back office system upgrades
•   Manage in store infrastructure upgrades which will include uninterrupted power; wired and wireless networking
• Manage new store and high impact reimaging projects in partnership with the construction teams
• Drive Innovation of people, processes and “ways of use” for in store technologies
• Interact with and manage strategic relationships with vendors. This will encompass building and sustaining relationships with strategic vendors and partners; and deriving, executing and managing Service Level Agreements
• Drive continuous improvement of the stores technological environment through store training programs; evolution of store technology governance and building in store CIO’s
• Drive brand protection and love through gold standard governance of technology

Working Relationships and Partnering

• 360 Partnering with Owner Operators; Store Staff; the various business functions within the South African market; Global IT; Regional IT; UAE Business; Store Technology Vendors; and the IT Team

Communicate Effectively and Candidly

• Express complex ideas and positions in a clear, concise and timely manner
• Listen and ask clarifying questions to understand others' point of view and identify issues
• Communicate in a way that demonstrates respect for individual differences
• Encourage others to express their views openly, even if they are contrary to the majority viewpoint

Put Customers First

•    Anticipate customer concerns and takes initiative to proactively resolve issues
• Solicit feedback proactively to identify ways to improve service or products
• Ensure direct reports (or projects and initiatives, if in an individual contributor role) are focused on meeting customer needs

Lead Change and Innovation

• Investigate and adopts best practices from both within and outside of the organisation
• Adapt both quickly and resourcefully to shifting priorities
• Help others adapt in the face of resistance
• Challenge past assumptions to ensure that processes and outcomes are continuously improved
• Generate innovative approaches to own work

Build and Leverage Talent

• Actively seek out opportunities to coach and develop others
• Identify and take action to resolve performance problems of direct reports and/or members of team (if in an individual contributor role)
• Celebrate and/or rewards the significant achievements of others
• Help team members recognize the business value of a diverse workforce

Plan and Act Strategically

• Manage others by clarifying the broader purpose and mission of their work
• Demonstrate understanding of how own group's performance impacts McDonald's overall business
• Create strategies to balance day-to-day activities with long-range business plans
• Develop and monitor plans for executing projects on time and within budget
• Consider industry, market, and other internal and external business factors when making decisions
• Apply a global perspective to their work

Achieves through Teamwork

• Invite and build upon the diverse ideas and input of others
• Embrace team decisions, even when they differ from own position
• Recognise the contributions and uniqueness of each individual on the team
• Encourage people to draw on others’ diverse strengths and experience to work together effectively, within and across teams
• Address and resolve conflict directly and constructively, focusing on issues and facts rather than people

Lead through Influence

• Find ways to incorporate others' best thinking into solutions
• Build diverse networks throughout the organisation to enhance personal influence
• Develop and present a compelling case for change to gain commitment from others
• Assert own position with confidence and enthusiasm
• Work with others to identify barriers and potential solutions

Execute for Results

• Set high performance standards with clear expectations for self and others
• Monitor progress of others and redirects efforts when goals change, are not met, or are no longer relevant
• Identify action steps needed to accomplish team or work group objectives
• Use metrics and data to anticipate and address issues so that progress towards goals is not disrupted
• Put in extra effort and work to accomplish critical or difficult tasks
• Remove obstacles to accomplishing goals
• Identify resources (e.g., budget, people) needed to accomplish objectives
• Uphold all of the company’s Standards of Business Conduct

Requirements:

• Adapt to changing priorities  
• Experience with restaurant technologies (Point of Sale Systems/Back Office Systems/Kitchen Video Displays/Reporting Platforms/Drive-Thru Systems)
• Experience in the QSR sector
• 5 years managerial experience
• 10 Years IT experience
• Experience with infrastructure technologies
• Experience managing restaurant technology projects
• Experience executing & driving the result

Ref: JHB000116/LM