Retailers and Sales Assistant, Westville

Salary:                  R6 000 – R7 500 with commission

Area:                     Westville – Kwa-Zulu Natal

Job Purpose

To serve all Consumers with the highest standard of customer service as set out by the company. To offer professional recommendation & retail the relevant hair and skin care brands to meet the customers’ needs in line with the supplier’s recommendations.  To ensure that the store is maintained at the company standard, well organised and merchandised as per company planogram and that all policies, procedures and controls are followed.

Roles

Customer Service:

To welcome & serve customers as they enter the store and provide outstanding customer service as set by the company.

Determine customer’s individual requirements by consulting with them in detail to ensure you meet their needs and expectations

Business Performance

To achieve budgeted store sales targets & individual targets as set by the company.

To be part of any company strategy within the store and to ensure successful execution of company strategy.

Brand Knowledge

Compulsory to attend supplier training to ensure that you become an expert in product recommendation and customer advice

Ensure you up to date with all product knowledge to ensure that you give the correct advice to customers

Store Responsibilities

Attend store sales meetings held by Store Manager to discuss sales performance & company strategy.

Conducts general store housekeeping to ensure that all areas are kept neat and tidy

Responsible for salon maintenance and security

Assist with general store duties when required

Operates point of sale system to record all purchases & receive & process cash or credit card payment.

Maintain records related to sales             

If applicable, to conduct blow waves and relevant hair treatments as per company standard.

Stock Control & Security

Follows the company procedures regarding the pricing of stock and operation of the point of sales system

To manage weekly stock checks of allocated bay and report any stock discrepancies to Store Manager

To assist the Store Manager with monthly stock takes

Maintains the visual merchandising standards within the store in accordance with the company planogram

To remain alert at all times to ensure the security of the store and merchandise

Completes any other tasks as may be reasonably requested from time to time.

Reporting

To complete the attendance register daily

Report any un-attendance / sick leave to the Store Manager.

Key Skills, Knowledge and Experience

Exceptional communicator

Exceptional customer service

Attention to detail

Reliable, responsible & hard working

Able to work retail hours

Organised and willing to learn new skills & develop

Target driven

Previous retail experience

Availability:  Immediately

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