Retention Administrator: Claremont

Industry: Insurance

The retention team is responsible for the retention of the individual policyholder and resolving arrears premiums, while maintaining a high standard of customer service.

This position is ideal for a hard working individual that can work independently and enjoys interacting with clients and can market products effectively.

The candidate must also enjoy doing administration relating to the interaction with clients. Sufficient training and support will be provided and the opportunities for a hard working candidate that likes new challenges are unlimited.

Job description & duties:

• Contact clients in arrears and reach agreement on how arrears will be settled
• Retain the client by effectively handling objections and creating a need for the product
• Update administration system with bank details, contact details, cancellations and interactions with clients
• Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients
• Handling inbound cancellation calls and responding to client e-mails on a timely basis
Skills required:
• Excellent written and verbal communication skills
• Good marketing and sales techniques and excellent objection handling skills
• Good customer service delivery
• Attention to detail and a high level of accuracy
• Good MS Office, especially Microsoft Outlook skills
• Time management
• Planning and organising
• Works well in a team
• Ability to learn new systems and product information

Minimum qualifications/ experience:
• Matric
• 3 Years’ experience in a Sales environment
• 1-year Debt collecting experience
• Customer service and administration experience
• Insurance industry experience

Salary Bracket: R10 000 - R12 000