Our client is a JSE Listed Company who is looking for Retentions Agents to ensure the renewal and continuation of current contracts

Minimum Requirements

Matric/Grade 12/equivalent qualification
Fluent in at least 2 of the national languages
Two (2) years relevant experience would be an advantage

Job Specification

To sell the various allocated company products telephonically to existing clients with expired or soon to be expiring contracts ensuring that targets are consistently reached
To follow up on all renewal contracts sent out to existing clients
To receive and resolve inbound and outbound telephonic calls and queries from clients as per the Departmental Policy and Procedure
To provide the client with the necessary documentation to resolve the client’s request
To liaise with other internal and external parties ensuring that the client’s request or query has been resolved
To ensure that clients are contacted and consulted in the event of the possible renewal of the client’s contract
To ensure that the CRM system is constantly updated with regards to possible leads as well us to update client details
To complete all office administration efficiently
To strictly adhere to all Departmental and Company Policies, Procedures and SOP’s
To complete any other task or duty management may reasonably expect of you