Returns Centre Manager
Sandton
R555 000 per annum TCTC

Your previous post must very almost exact

dealing with a stock items, i.e. a printer, scanner, TV, computer etc, these items are always under warranty and if they are faulty, they will be returned, and this post facilitates this entire department, which is very busy and can be pressurized
seeking a candidate who comes from a company like Incredible Connection, or Dion Wired, or Mustek, and handles all the returned faulty items which come back to the store by unhappy customers, however, on a bigger scale and more in the IT sector

responsible for the close supervision of all Returns Centre personnel and procedures in order to facilitate timely & accurate receipting of stock returns and timely & accurate processing of all required documents and completion of process flows.

to maintain control over of all aspects of operations and maintain an effective balance of communication between management and all Returns personnel.

Principal duties & Responsibilities
• Hands on supervision and training of Returns personnel (Selection, training development, motivation, review and control of Returns employees to assure continuity of efficient operations)
• Manage personnel to ensure proper count and physical inspection of merchandise
• Prepare all Returns areas for physical inventory and inspections.
• Oversee proper warehouse maintenance and safekeeping.
• Responsible for minimising shrinkage of product.
• Responsible for establishing staffing schedules.
• Requires a flexible work schedule.
• Maintain an excellent standard of housekeeping within the Returns Warehouses.
• Ensure that all staff is provided with adequate tools and resources to carry out their job functions.
• Continually monitor processes and activities to identify and minimise/eliminate waste
• Customer, supplier, Sales and Product manager liaison
• Punctuality is not negotiable.
• Assume overall responsibility for staff welfare, leave requests, sick leave management etc.
• Stock Adjustments
• Delivery note authorisations

• Working knowledge & understanding of channels of supply involved in distribution.
• Min 5-6 years’ experience and understanding in the IT Sector i.e. distributor/vendor/reseller and/or relevant tertiary education
• Proficient in Microsoft Office particularly Excel (ability to manipulate data for transactional & reporting purposes)
• Proficient in Embrace
• Understanding of Retail requirements beneficial
• Own vehicle with valid drivers’ license essential

NB: Relevant experience is required; if you do not possess essentials please do not apply as your application will not be considered
Only individuals that meet the above requirement and who are consistently meeting the minimum performance criteria in their current role will be considered.
If you have not heard from us within 2 weeks from application please consider your application as unsuccessful
Must be available to start immediately