Review Team Lead - Boksburg Verfied

R 19000 per month Boksburg, Gauteng Boksburg, Gauteng more than 14 days ago 01-07-2015 12:05:36 PM
29-07-2015 12:05:36 PM
Review Team Lead, Boksburg, R19k pm + benefits

Our client in Boksburg is looking for a Review Team Lead. You will be accountable for the monitoring and maintaining of the quality and accuracy of the ROC outputs to the customer service teams and to the end customer. You manage the structure, work and outputs of the Review Team. You ensure that the Review team reports are produced periodically and that the reports demonstrate the quality trends, common issues, actions required to correct any quality issues. You work with the Operations team leads to put in place corrective action plans to achieve the accuracy and quality levels agreed as part of the Regional Operations Centres KPIs and service levels. You will also be the office representative for both processes and reports.

Requirements
• Experience in a team lead role in a regional transaction or service centre.
• Holds a good understanding of process controls, process governance and continuous improvement methodologies.
• Experienced in the use of metrics and standard processes with high volumes of transactions and rapid turnaround times.
• Degree or above holder with at least 3 years supervisory experience / Minimum grade 12 qualification for South Africa.
• Excellent communication skills both written and verbal.
• Ability to multi-task with good organisation skills with an ability to plan and execute.
• Acts with integrity.
• Excellent written and verbal English..
• Resilient with an ability to work in a fast paced multi-task environment.
• Good analytical skills and the ability to make informed decisions based judgement with good attention to detail.
• Exceptional IT skills.
Challenges
• Maintain knowledge of International and specific Country Quality Standards.
• Keep abreast of any changes to existing processes.
• Working cross-culturally.
• Ability to respond to colleagues in a fast paced environment ensuring Quality is maintained at all times.
• Maintaining stability and engagement between Teams
• Valid driver’s license and own transport.
• Flexible approach to working hours and travel.

Responsibilities
• Have a full understanding of all process and quality procedures on Sharepoint.
• Responsible for the development of new and enhanced processes and reporting systems to reduce the issues identified by the Review team.
• Performance management of the quality review team, ensuring:
o Files are completed in line with company guidelines.
o Files are completed in line with Customer specifications.
o Files are completed on time and priority is given accordingly.
o Provide team with updates and changes on programme guidelines or client specifications.
o Ensure staff are adequately trained for their roles.
• Perform as part of the ROC Leadership team in Johannesburg to maintain the turnaround times and quality expected from the customers.
• Any other duties assigned by the General Manager.

Salary is R17, 000.00 – R19, 000.00. Company benefits such as medical aid and pension are offered after successful completion of a 3-6 month probation period.

Only candidates with the above requirements will be considered.
Please take note that initial correspondence will be via email.
Correspondence will be entered into with short-listed candidates.
If you have not received a reply within 1 week please consider your application unsuccessful.