Rooms Division Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 16-11-2017 9:25:27 AM
11-01-2018 9:25:27 AM
Rooms Division manager – CBD Durban
The successful incumbent will be responsible for, but not limited to:
• Effective Leadership of the Rooms Division Department which includes Front Office, Housekeeping, Security& Maintenance.
• Must be able to coordinate with the Front Office Manager and Sales Department as applicable to maximize room occupancy, rates and profits.
• Ensure the required Rooms Division policies, procedures and administrative systems and controls are in place
• Day to day GUEST interaction to receive feedback and actively implement necessary action
• Forecast anticipated volumes of business and plan accordingly
• Overseeing and assisting in departmental stock takes
• Compilation of all Rooms Division reports
• Adherence to all company practices
• Involvement in the recruitment process of Departmental STAFF. Leading, training and motivating the TEAM
• Drive the hotel’s quality plan and ensure its implementation
• Involvement in the hotel’s disciplinary process, including initiating and chairing enquiries
• Rooms Divisions Manager will complete reasonable tasks as assigned by the General Manager.
• Update SOP manual for each department and update accordingly to new trends in the industry
Requirements:
• Grade 12
• National Diploma in Hospitality Management or similar qualification
• 2 years’ experience in a Senior Hotel Management position
• Computer literacy including the following – Apex will be a distinct advantage; PlusPoint and MS Office
• Exceptionally well groomed and presentable
• Excellent communication skills, both verbal and written
• Extremely GUEST service driven
• Ability to work accurately under pressure
• Excellent planning and organizational skills
• Time management skills are essential