Mandatory Requirements
• Industry approved qualification in business analysis and/or 3 to 5 years’ experience within a business analyst role in a project delivery or support environment.
• The business analyst that will be appointed must have demonstrated skills and expertise in the understanding the business objectives of a large scale organisation.
• Proven experience in business requirements analysis and business process re-engineering.
• Must have experience with working with multiple stakeholders
• Must have the ability to manage and drive a team
• Information Technology or SAP Systems knowledge would be advantageous.
• Must have own vehicle and be willing to travel within the City of Cape Town

Brief overview of job functions
Will be involved in business process definition and improvement initiatives, in the Directorate of Safety and Security, enabled by the City’s new EPIC system including new build technology and to implement the integration which will include internal and external role players.

Delivering the agreed outputs in the areas indicated under the Project Environment section above.
• Business process analysis and design
• Compilation of functional specifications
• Conducting workshops and other information gathering sessions
• Compiling of test packs and test plans

Key Accountabilities
PROFESSIONAL FUNCTIONS
• Conduct IT Business Analysis using techniques for requirements gathering, functional decomposition, functional user interface design, process improvement, technology assimilation and change management.
• Gathering Business Requirements into a Functional Specification containing Functional, Informational and non-functional requirements.
• Analysing business processes and investigations to perform modelling/mapping of business processes, conducting as-is/to-be business process (re-)designs for substantial business problems, and come up with alternative business solutions.
• Analysing and evaluating business data and other information collected, focusing on identifying what data is pertinent and what data structures, tables and entities are required in the new systems.
• Documenting and disseminating results of research and investigations to application development teams and providing guidance in terms of solutions design and development, and sharing knowledge with fellow professionals engaged on common areas of work within the Department.
• Facilitating the development of projects, systems, policies and procedures and their implementation, working with other IT professionals.
• Participating in the systems design phase of systems identified for development to ensure consistency of designs and business objectives, through prototype efforts, including determining the technical feasibility of automated solutions on different platforms
• Researching, prototyping and assessing the feasibility and impact of releasing certain functionality in the desktop environment out to the business.
• Defining testing conditions for the integrated testing of developed systems and participating in systems testing and sign off of developed application systems before roll-out to the user departments. Compile test plans and test packs and assist in testing newly developed or enhanced software and new releases of developed software.
• Participating in the training of end-users in application systems developed and the implementation of change management programmes.
• Assisting in the monitoring and managing of external service providers in the delivery of goods and services participating in application systems development.
• To assist the City eliminate manual processes through the use of software solutions through workflow enablement of business processes and the delivery of appropriate Information systems technologies to enable the City achieve its strategic objectives and also improve the efficiency of the administration of the City.

COMMUNICATION
• Performing the liaison function between the business side of the enterprise and the IT department or external service providers.
• Leading, coordinating and facilitating meetings with management, internal and external clients and fellow professionals to give or receive information on projects, processes policies and systems.
• Leading, coordinating and facilitating working groups to share knowledge and develop plans and strategies on issues of common concern.
• Liaising with other technical staff in IS & T with respect to resolving technical problems and software deployments.
• Providing technical expertise to Senior Management with respect to how their workforce can utilize collaborative application technology

ADMINISTRATION
Drawing up of reports and correspondence to facilitate the functioning of the Branch, by:
• Writing of reports of varying complexity to record research and information collection, share information, formulate conclusions and strategies and make reasoned recommendations.
• Responding to requests for assistance or resolution of problems to both internal and external clients.
• Compiling, analysing and evaluating statistical data and making written recommendations to line management.

Knowledge and Skills

Business Analysis Skills:
• Experience in process mapping, compilation of business process improvement plans, mapping of business processes in Visio, business specification requirements development, and business process automation.
• Good facilitation, problem solving, change management skills. The ability to quickly understand business processes and document changes if required with minimum business interruption w.r.t. new build.
Soft Skills and Professionalism:
• Must be able to work in an environment where delivery to the highest standards and quality is non-negotiable.
• Must be able to work in a performance driven environment.
• Sets high standards of performance for oneself.
• Must be able to “think out of the box”.
• Must display enthusiasm and a positive attitude.
• Demonstrates flexibility in day-to-day work.
• Must be able to work in a team environment.

Knowledge:
• Expert knowledge of information technology systems functioning
• Strong business process analysis skills, with hands-on experience in delivering business process solutions.
• Leadership and mentorship skills.
• Verbal and written communication skills, with an ability to express complex technical concepts in business terms.
• Analytical, problem-solving, and conceptual skills.
• Ability to work in a team and interpersonal skills.
• Sound knowledge of SAP Development of Business Process performance indicators would be advantageous.

Qualifications or Experience
• Industry approved qualification in business analysis and/or 3 to 5 years’ experience within a business analyst role in a project delivery or support environment.
• Knowledge of Emergency Services or Law Enforcement Services would be advantageous.
• Business requirements definition and drafting functional specifications experience.
• Data analysis experience.
• Business analyses experience within Large or local government organisations would be advantageous.
• Sound knowledge of SAP Development of Business Process Performance Indicators would be advantageous.