Sales Administrator (Internal) EKE076
Marlboro, Sandton
R8000 per month
4-month contract with view of perm

MUST BE AVAILABLE TO START IMMEDIATELY

• Grade 12
• At least 2 years’ experience with sales administration
• Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
• Primary responsibilities
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with refunds or exchanges.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Utilize computer technology to handle all queries and complaints
• Ensure proper customer service is being delivered.