This position is responsible for ensuring that customer purchases and orders are completed in a professional and timely manner. Working closely with the sales consultants there is a great emphasis on administration as well as handling payment from customers.

Main accountabilities:
• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments
• Responsible for handling cash floats, including balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc)
• Answering telephones in a professional manner and answering queries efficiently when possible
• Production of reports as required (using Excel) and carrying out all related administration, including filing
• Assist consultants and merchandisers with housekeeping and when required on the store floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, be responsible for welcoming them to the store and saying goodbye on departure.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further administration responsibilities if necessary.

Technical / functional
Min education level: Matric. Excellent administration and typing skills are required. Sound working knowledge of Microsoft Office necessary. Previous background in customer facing environment in admin role required.

Key Behavioural Competencies:
The job holder must demonstrate a positive, can-do attitude. He or she must take responsibility for their work, be a team player, accurate and have excellent problem solving and decision-making abilities. Being able to work well under pressure and handle difficult customers is pre-requisite.

If you have not heard from us within 3 weeks of your application, please accept that you have been unsuccessful on this occasion.