VACANCIES FOR TELKOM SALES AGENTS

We are looking for experienced, energetic, proactive, punctual, and professional sales staff for our V&A Waterfront Branch.

Requirements:
• Retail sales experience preferably in the cellular environment
• Knowledge related to the latest Telkom Mobile, LTE/LTE-A and fixed-line internet products advantageous
• Mobile and Fixed Device knowledge advantageous
• Minimum Requirement: Matric Qualification
• Excellent and good understanding of Microsoft Office
• Must be willing to work retail hours and weekends
• Interpersonal and customer service skills very important
• Attention to Detail
• English and Afrikaans mandatory

You will be required to perform in the following functional areas:
•Selling mobile products, cell phones, data (prepaid and post-paid), LTE/LTE-A, cellular accessories, and fixed line internet packages (Fibre, VDSL, ADSL)
•Advise customers on Insurance, OBF’s and Repair’s process
•Assist customers with cellular and fixed-line technical queries
•Capture information on an internal Customer Relations Management system
•Processing contracts in store via our credit-vetting system
•Check and verify customer paperwork to detect Fraudulent applications
•Follow up with customers on application status and queries
•After sales customer service

Systems:
• CRM
• CMSS
• Telkom Website and Coverage Maps
• Vision
• Aria

Sales and systems training will be provided.

Salary:
• Basic salary + Commission + Brand Incentives. Basic salary is dependent on relevant work experience.