Grade 12 certificate; Diploma in Hotel Management or Sales and Marketing would be advantageousMust have at least 3 years hotel experience in a reservations or guest interfacing role; or 3 years administrative experience.Computer literate with working knowledge of Microsoft Office Outlook, Word and ExcelExperience at operator level of a Customer Relationship Management System – exposure to Maximiser advantageousExperience at operator level of a Property Management System – exposure to Opera advantageousHighly presentableExcellent command of the English languageSolid English verbal and written communication skillsAble to work flexible hours, weekends and holidays