NEW STORE OPENING IN NELSPRUIT!

This position is responsible for selling Weylandts furniture and home décor products, ensuring that all sales opportunities are maximized whilst providing excellent customer service in a professional, friendly, accurate and polite manner.

Working closely with the Sales Administrators, great emphasis and attention to detail will enhance the customer’s experience and ensure service delivery excellence – pre sale, during sale and post sale.

This will also involve assisting customers by being able to provide valuable advice on fabrics, finishes, and accessories selling the Weylandts concept.

Main accountabilities:

Financial – Sales & Income generation
• Consistently achieves monthly sales targets as well as Homeware and Corporate targets on a monthly basis.
• Maximise all sales opportunities by following up with existing customers and selling “add-ons” (Homeware etc).
• Increases sales through variety of internal and external innovative methods (e.g. new local developments etc)
• Acts as the single point of contact for the customer for questions, stock enquiries, ensuring efficient product tracking for timely shipment and delivery of goods purchased; overseeing installation of high value orders when required

Financial - Expense Management
• Ensuring all payments are processed timeously; daily management of debtors; checking outstanding orders, previous order transactions, customer service recons.
• Stock taking on daily basis as required, ensuring accurate records of all stock is collated. Handling general stock enquiries.
• Management of Back order report and Not yet invoiced report
Customers
• Ensure high level of customer satisfaction by providing excellent sales and after sales service. Ensure correct product care info provided.
• Assist customers by giving valuable advice on fabrics, finishes and accessories selling the Weylandts concept.

Business management/ Operations
• Ensuring high standards in store housekeeping & maintenance as well as ensuring items are priced and displayed correctly
• Ensure that when selling from floor that correct procedures are followed, paperwork is correct; the item is clearly marked sold and basement staff are notified immediately.
• Insuring all sales slips completed accurately with correct narratives and codes (with indication of whether customer is new or existing client and any previous invoices
• Adherence to all company policies & procedures
• Work as a member of the store team assisting colleagues whenever you have opportunity to do so.


Technical Skills:
Previous experience in a similar environment is a pre-requisite. This is not a simple retail sales position. The Sales Consultant is an integral part of the company’s overall performance; in terms of turnover, perception and brand equity. He or she is the main conduit between the company and the target market and must at all times display obvious etiquette and bi-lingual language skills. Demonstrates a thorough knowledge of retail sale policies and processes as well as an understanding of how a retail store operates.

• Excellent working knowledge of Syspro where applicable; good and appropriate use of MS Office and Outlook/ Weylandts website
• Comprehensive understanding & application of company policies and procedures in relation to sales / retail and Distribution.
• Good level of product knowledge of Weylandts furniture and homeware products
• Professional appearance & dress in line with Weylandts brand

Key Behavioural Competencies:
The job holder must be able to demonstrate a positive, hands-on, can-do attitude, pro-active ability. He or she must take responsibility for their work, be a team player, be accurate and have excellent customer relation and communication skills. They must be passionate about the product. The candidate must also be able to work well under pressure, manage difficult customers efficiently, have a valid driver’s license, as well as their own transport and be able to add value to the Weylandts shopping experience. Good level of fitness and general health required. Good Microsoft office skills is also required.