Sales Consultant

Your role as a Sales Consultant will be to manage the company’s soft collections process end to end

ensuring business outcomes are met in line with prescribed policies and best practice. You will

spend most of your time on the telephone.

Typical duties you will be responsible for:

· Make outbound calls to clients who are in the pre legal phase i.e. about to receive garnishee orders and do soft collections in a friendly and courteous manner

· Corresponding with creditors regarding client repayment terms and balance updates

· Timely management of correspondence to credit providers

· Provide daily feedback on all calls made and deductions uploaded

· Daily assessment of the collections pipeline via available reports to drive actions as per the collections process

· Drive soft collection to ensure customers pay outstanding loans and deal with missed payments in line with the collections strategy

· Must think outside the box and assist clients with any products that will assist them financially

· Accountability for quality control of own work

Job requirements:



· Matric or equivalent – minimum

· Debt Collecting experience (minimum 2 years)

· Must have call centre experience

· Experience in the financial services industry will be a bonus

· Excellent verbal and written communication skills in English are essential, African languages and Afrikaans will be beneficial

· Proficient in MS Office

· Ability to work under pressure

· Target driven and highly motivated

· Think outside the box

· Can do positive attitude

Competencies and skills:



· Effective communication skills to articulate well, providing clear, concise response and

instruction , assertiveness



· Ability to adapt tone and approach toward credit providers and consumers to influence a

business and commercial outcome


· Active listening and empathy for consumers that’s in financial distress

· Ability to build strong relationships with consumers and credit providers

· Customer focus and service orientated with the ability to react professionally to irate

individuals

· Stress tolerance and resilience

· Change orientation (adaptability)

· Strong planning, organisation and time management skills

· Thinking on feet and outside the box

· Detail oriented with the ability to multi-task to ensure various tasks are executed without

error

· Problem solving skills

· Decision making

· Must be comfortable working with numbers and budgets

Behavioural attributes:

· Self-motivated

· Results driven and achievement orientated

· Strong work ethic

· Professional at all times

· Empathetic and respectful

Remuneration:

Basic salary with commission structure (earning potential based on commission)