JOB SPECIFICATIONS:
• Grade 12 or higher qualification
• Experience in the hospitality sector, specifically the hotel industry.
• Computer literate with Opera experience
• Sales experience
• Ability to pay attention to detail

JOB DESCRIPTION:
Key Responsibilities:
1. Manage agreed Key Account portfolio and assist with new business in order to meet targets and sales objectives
2. To work closely with the Head of Sales for respective accounts to ensure Account strategies are developed and implemented
3. Produces monthly sales reports of activities, key opportunities, threats and planned actions
4. Be able to generate new and repeat business from Key Accounts for the hotel
5. Implement and manage an effective key account management strategy.
6. To prepare and conduct the annual renegotiation of customer agreements for key account portfolio
7. Create and implement initiatives for all assigned hotels that will deliver
8. Attend regional and national meetings where necessary in order to support the national key account sales activities.
Key Metrics:
1. Achieving rooms, meetings, food and beverage revenue targets for:
1. Existing key account portfolio
2. Targeted new key account business
2. Sales activity levels - quality and quantity achieved

Self-Management:
• Comply with company rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
Customer Service:
• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
? Being attentive to guests
? Accurately and promptly fulfilling guest requests
? Understand and anticipate guest needs
? Maintain a high level of knowledge which will enhance the guest experience
? Demonstrate a service attitude that exceeds expectations
? Take appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
• Be able to promote the hotel, products and services.
• Maintain a high level of product and service knowledge about the hotel
General:
• Comply with the company corporate code of conduct at all times.
• Familiarise yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Have the desire and ability to improve your knowledge and abilities through on-going training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.