Sales Office Manager - Bedfordview
Salary Negotiable
Bedfordview, Gauteng
Bedfordview,
Gauteng
more than 14 days ago
26-07-2019 11:15:35 AM
20-09-2019 11:15:35 AM
Education :
Matric
BCom degree in Sales and Marketing Management – or equivalent.
Experience:
At least 5 years experience in a related industry.
Min 2-3 years experience managing a telesales/call centre team.
Experience in setting department objectives.
Strong track record in achieving targets.
Sales and marketing experience
Knowledge:
Knowledge of the automotive industry.
Working knowledge of SAP.
Knowledge of the CPA (Consumer Protection Act.)
Knowledge of telesales best practices.
Duties:
Staff Management: Telesales team, Buyout’s Team, Receptionist/Switchboard
100% achievement of goals and objectives set for each team.
Manage Staff Performance
Conduct staff discipline
Ensure staff are developed and mentored
Manage overtime effectively
Achieve Agreed sales targets
Achieve profitability margins
Ensure excellent customer service
Resolve customer queries
Educate clients appropriately
Stock conversion and availability
Manage Buyouts
Promote company parts
Minimize stock outs
Optimize GP
Finance and reporting
Manage budget accordingly
Complete department reports
Reduce stock credit notes and returns
Manage debtors accounts
Marketing and Branding
Analyze markets
Execute telesales and buyout marketing initiatives
Identify new opportunities and target
Improve department efficiency
Provide sales support