Sales Operations Manager - Cape Town

Our Client, a National Cellular Call Centre Sales Giant based in Cape Town is growing fast and is looking for a Sales Operations Manager.

On Offer:
Very attractive and competitive remuneration package


Formal qualification(s):
Minimum Senior Certificate or NQF level 4 equivalent
B Degree advantageous

Legal requirements
Valid code B driver’s license and own transport
Passed credit and criminal checks
S.A Citizen or valid work permit for S.A

Experience
At least 5 years management experience
At least 3 of which should be in the similar services environment

JOB PURPOSE:
The purpose of this role is to manage a business unit’s delivery on sales targets. It will also be expected that the role develops and co-ordinates the call centre strategies and operations,improving systems and processes and managing staff. To be accountable for the call centre service level criteria and to ensure effective operations. To ensure on-going optimisation of staff performance, workflows, workforce planning, and employee engagement.