Order Desk Clerk (FMCG) - Contract Role

We are urgently recruiting for an IMMEDIATELY AVAILABLE Order Desk Clerk (junior - mid level) for a leading Consumer Good company. Must have 4 + years’ experience in client relations and order entry/ processing desk management.

Responsibilities will include:
• Manage accurate order taking and entry into the appropriate system
Ensure to verify the accuracy of order information from the customer
• Review entered orders for accuracy
Communicate with agents and external agencies to ensure product availability
Follow up on order status
• Check inventories to determine availability of items in stock and provide feedback to staff/customers
• Perform follow up / after sales checks/ activities to ensure that customers’ orders are delivered on time
• Manage accurate and expedient returns and exchanges in accordance to the company’s procedures
• Coordinate efforts with requisition managers to ensure that items low in stock are purchased immediately

You must have the following qualities:
• Excellent ability to handle customer orders via email, fax, and snail mail
• Possess good interpersonal skills
• Possess excellent communication skills
• Highly skilled in maintaining records of the orders processed, received, and delivered
• Possess multitasking abilities
• Possess excellent knowledge of Microsoft Word and Microsoft Excel
• Possess excellent customer service skills
• Sound knowledge of receiving, processing, and managing orders .
Fluent in English at least one other African Language

Minimum Qualifications:
Matric
Post matric / tertiary qualification in Customer Service / Sales or related
Four plus years relevant Order Entry /Processing Desk Experience

Location: Bedfordview
Must be able to start immediately.