Job Description
Provide general assistance to retailers by undertaking support activities such as operating cash registers, maintaining records, selling, demonstrating, selecting, promoting and displaying stock. Giving general assistance in the store where needed and promoting goods to customers. Receiving payments from customers by a variety of payment methods and counting and recording money received and balancing against the register sales records. Setting up and maintaining displays of products within the stores.

Key Performance Indicators
Minimum Performance Standards

Sales and customer
Greet all customers friendly and professionally.
Treat all customers equal.
Determine customer's needs as fast and professional as possible.
Do not leave customer unattended.
Always look great and presentable.
Perform add-on sales to ensure customer satisfaction.
Make sure items sold is in stock to avoid credit and discouragement. As the customer is ready to purchase, fill in the sales voucher correctly, e.g. code, quantity and size according to customers' needs.
Inform customer about any available specials or promotions.
Always report items "out of stock" to the manager.
Take the purchased item(s) to the security checkpoint.
All items not kept in stock can be ordered and sold to customers but first, consult with the manager or assistant.
Do quotations for lay-buy clients and complete application form.
Serve customers throughout the shop, but operate mainly in your designated area.
Ensure that you have the necessary product knowledge for the products in your designated area. Inform your Manager if you need additional training.
Issue handwritten invoice to account clients
Apply for account approvals and manage accounts
Assist consumer credit customers with application and approval.

Sales Targets
General Store Assistant without store responsibilities, should take turns, to be out in the villages doing marketing, promote the credit business and try to exceed their monthly sales target. Failure to reach monthly targets will result in disciplinary steps being taken against you. Quotations should be provided to Management after all village visits.

Reading of building plans
Ask relevant questions to determine customers needs.
Establish if the plan is drawn to scale.
Determine according to plan the customer's requirements e.g. item, size, quantity and quality.
Work out a quotation according to quantity's needed.
Handling customer's queries

Direct customers to the appropriate person to assist them.
Answer the telephone and try to assist the customer in order to fulfil their needs
Always be polite and maintain a friendly face and attitude towards customers.
Mixing paint (selected branches only) Mix the specific colour according to the customer's requirements e.g. size, colour, quantity and type.
Mix according to the supplier's formulations.
Write the colour code of mixed paints on labels provided and stick them onto the can
Ensure that the customer has paid before the paint has been mixed.
Inform customer before the paint is mixed that the mixed paint will not be exchanged at all.

Telephone Etiquette
Answer the phone Quickly by introducing the business and yourself.
Answer friendly in a clear voice and be helpful.

Marketing
Distribute specials to areas targeted e.g. new building sites, at bus/taxi rank, township developing areas.
Market the P&L brand and business to win new customers.
Promote all Loan Provider Accounts to Customers.
Targets
Achieve sales targets as stipulated by your superior.
Stock Control

Daily counting of stock in shop and yard.
Ensure that you work area is clean and neatly packed at all times
Ensure that the KVI items are in stock
Ensure that the shelf talkers of individual items within your designated area are maintained and correct.
Do daily bin counts in your designated area and report any discrepancies to the Manager / Assistant Manager immediate Ensure that the shelves to the left and right of your designated area are stocked and clean. Replace sold items immediately.

Product Knowledge Study usage of products on containers
Study brochures
Ask for advice from supplier representatives
Obtain information from Hardware Retailer

Documentation
Maintain all relevant documentation according to the P & L Procedures
Lay-Buy Accounts

Assist customers with lay-buy accounts
Receiving of cheques and cheque payments All Cheque payments must be approved by the manager
Processing of cheques must be according to P&L procedure
Processing cash credits No refunds are allowed except if the item is out of stock or if a mistake was made by P & L hardware
Show and explain the P&L Policy to customers regarding cash credits

Processing Credit/debit cards
All credit/debit card payments must be done according to the P & L Hardware procedure manual
All credit/debit card payments must always follow the credit card authorisation procedure.
Always check the expiry date on the credit card as well as the customer's signature and his/her particulars
Make sure that the credit card is used by the owner of the card by asking for their Id.