QA with Short Term Insurance Sales experience, RE Certificate, relevant FAIS qualification and relevant call centre experience required to measure, evaluate and provide feedback on New Business calls.

Minimum requirements:
• Grade 12 essential
• RE and FAIS accreditation required
• Minimum 6 months’ QA experience essential
• 1 year Sales and Coaching experience preferred

Responsibilities:
• Measure, evaluate and provide feedback on New Business calls
• QA Compliance - Plan, schedule and conduct monitoring activities to ensure monthly targets are met
• Ensure FAIS and underwriting standards are met
• Report serious errors or deviations
• Suggest coaching areas to ensure standards are met
• Ensure sales quality to meet client needs
• Identify gap in cover/advice
• QA score cards