Sales Quality Monitoring Specialist - Roodepoort
Salary Negotiable
Roodepoort, Gauteng
Roodepoort,
Gauteng
more than 14 days ago
02-04-2019 10:00:29 AM
28-05-2019 10:00:29 AM
QA with Short Term Insurance Sales experience, RE Certificate, relevant FAIS qualification and relevant call centre experience required to measure, evaluate and provide feedback on New Business calls.
Minimum requirements:
• Grade 12 essential
• RE and FAIS accreditation required
• Minimum 6 months’ QA experience essential
• 1 year Sales and Coaching experience preferred
Responsibilities:
• Measure, evaluate and provide feedback on New Business calls
• QA Compliance - Plan, schedule and conduct monitoring activities to ensure monthly targets are met
• Ensure FAIS and underwriting standards are met
• Report serious errors or deviations
• Suggest coaching areas to ensure standards are met
• Ensure sales quality to meet client needs
• Identify gap in cover/advice
• QA score cards
Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful.