A dynamic startup company that has spent the last few years developing leading technology for their financial services brand, which will transform the mobile payments landscape is seeking a SALES REPRESENTATIVE AND CUSTOMER RELATIONS AGENT. The brand is in essence brave, honest, slightly cheeky, innovative, customer centric and transparent.

We're looking to add a high performance team of sales representatives and customer relations professionals to their team. You will contribute to developing their growing customer base and be required to enhance the customer experience by upholding the company values whilst confidently and sincerely leading the customer on a "wow" journey through the sales funnel.

The position would start on a 3 month contract initially with the chance to extend or go permanent depending on the performance of the candidate during the contract period.

Offices are based in Observatory. Initial interviews will be held over skype (you must have access to skype to be interviewed)


THE JOB PURPOSE
Serve customers by selling products & meeting customer needs.
THE JOB DUTIES

• Cold sales calls from databases and/or lists found or referrals and setting up appointments
• Sales calls from warm leads from various marketing channels and activities
• Converting merchants within the sales funnel
• Post-sale call and email follow ups
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads
• Ensure all set company standards and targets achieved
• Complete daily, weekly, monthly reporting and feedback loops as required
• Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business.
• Sign-up merchants and assist them with fica documentation required
• Cold canvasing and field sales drop-ins, in line with monthly goals and target customer audience
• Facilitate warmed leads with sign up process and documentation
• Complimentary follow up visits to larger clients
• Uphold company standards and values at all times when representing the brand
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning
• Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions
THE JOB REQUIREMENTS

1. Proven track record delivering on sales targets and successfully dealing with customer relationships
2. High sales focus and customer orientation
3. Minimum 3 year’s sales, service or related industry experience
4. Excellent selling skills
5. Effective networking skills
6. Excellent communication skills both verbal and written
7. Must be fluent in English and preferably one other South African language
8. Experience in using a CRM tool for managing customers and any other knowledge of Zoho is advantageous
9. Intermediate knowledge using Outlook, Word, Excel, Powerpoint
10. Intermediate knowledge of internet usage
11. FICA training/experience advantageous
12. High integrity
13. Independent, driven and disciplined
14. Street smart and commercial
15. Not afraid of challenges, objections and rejection
16. Confident and persuasive but not arrogant
17. Results and solutions focused
18. High ownership and accountability
19. Professional
20. Willing to work a flexible schedule and overtime, if required
21. Must have valid driver’s license and own reliable transport
THE PACKAGE

Market related basic salary
Excellent commission benefits
OTHER

Mid-level position
Matric
Permanent
Own reliable transport
Own reliable smart phone