The Sales Support Consultant position has become available in Midrand 22K ctc Purpose of position: Promote the sale of IT Infrastructure: Hardware and software effectively and efficiently to customers. Key Responsibility Areas: • Professionally and efficiently manage customer telephonic engagement with a view to maximizing customer satisfaction. This should be achieved through: • Adhering to Telephone Etiquette guideline (document). • Continuous Product knowledge improvement (ongoing training). • Cross and up sell of unavailable product. • Fast but accurate responses to email and telephonic quote requests. • Skillful price negotiation using system tools available (ERP). • To support all other team members and their associated database of clients (telephonic, order placing, quoting, delivery information, backorders. POD’s etc.). • Update CRM to ensure customer detail accuracy and allow proactive marketing. • Manage the sourcing and delivery of products to the customer. • Generate interest in the Organization’s IT products and solutions. • Keep customers informed of new product development and IT innovation opportunities. • Follow up on outbound marketing campaigns. • Ensure customer awareness of incentives through telephonic and electronic engagement. • Work in a team environment. • Deal with and efficiently direct all customer related queries. • Assist with the gathering of information for Direct Sales persons TAM Document where appropriate. • Display accuracy regarding messages, quotes, orders, and information given. • Answer customer queries, offer product information, do quotes and process orders, track deliveries, obtain POD’s etc. • Engage with clients to establish the hardware and software needs of their business. • Ensure customer expectations are met (order taking and delivery) • Provide after sales support. • Back order follow up and executing of queries including offering alternative in-stock items. • Organize one’s time effectively, with the purpose of completing today’s work today. Education & Experience: • Relevant Degree/Diploma (preferred) • Matric passed with Exemption (essential) • Minimum 2 years sales experience in IT industry (essential) Technical Competencies: • MS Office Suite (Intermediate – essential, especially Excel) • Knowledge of CRM and ERP system (Non Negotiable)