Looking for Sales Support for an inbound tour company.
Salary: R12 500 ctc, including medical aid and provident fund.

Experience and qualifications required:
Matric (Required)
Tertiary Degree (Advantageous)
Travel and Tourism Diploma or experience (Essential)
Background in touring/ lodge reservations and/or field experience advantageous
Exposure to world class sales / transformation and digital practices a distinct advantage
Touch point experience in all aspects of Supplier Relationship Management.
Developed understanding of customer and market dynamics and requirements
Proven ability to work as part of an effective and dynamic team
Previous experience in reporting and analytics advantageous
Disciplined and informed database capturing experience advantageous
Proficiency in MS Office
Ability to work independently and within a team

Duties include:
Accurate and timeous delegation of all web or other enquiries received in accordance with documented process
Daily reconciliation back to CMS system
Daily reporting thereof
Shared weekend delegation of web enquiries

Responsible for delivering accurate data and reporting for all sales
YTD reporting against targets Budgets
Accuracy of CRM Database
Capturing and managing Incentives, Brochure Inclusions and Barters
Maintaining and updating the agreed sales process & methodology

Actively participate in devolvement of self, team and company through Performance, Development and Training
360 Degree review
Performance appraisals
Undergo destination training
Support Sales Representatives with training on collateral, process and databases

Reporting & Analytics
Communicate all agreed and aligned reporting to Sales Team
Report monthly according to the agreed deadlines
Create the reports as per the needs analysis in consultation with IT
YTD reporting against targets
Accuracy of CRM Database
Actively participate and engage in training any and all up-skilling initiatives
Report monthly according to the agreed deadlines
Production of timely accurate minutes for Sales Support Team weekly Sales and Bi-Monthly Sales Lead meetings
Procedure documentation and communication with the Sales Team
Sales Representative and Travel Planner contract administration
Assist with the development plan to widen the revenue distribution
Monthly reporting on all blasts sent and different markets
Shared maintenance of all Sales and web delegation BOPS /processes
Posting brochure requests received during your shift and recording of quantities hereof
Collation of all feedback requested from Sales Force by Sales management
Sending Travel Planner leave invitations and updating the Travel Planner In/Out per day schedule

Budget management for the following cost centre’s
Allocated an aligned budget line/s for various projects

Accuracy of CRM database
Ensure correct input and updating off CRM database for accurate information
Joint Marketing Ventures / Brochure Contributions & Incentives updating
Updating communication fields
Extract reports from CRM database that align to business needs as well inform future channels

Sales processes/ methodology
Documentation of all consulted & agreed sales processes and methodology
Updating of the above according to business developments

Projects Management including Trade Shows and Sales Trips
Drive, action and complete all allocated projects received from Sales Support Manager
Track against progress and completion based on deadlines provided by Sales Support Manager
Planning of all Sales related phases of the show in conjunction with Channel Marketing

Educational including welcoming letter
Monthly reports on all future educational
Welcome letter created and update all relevant sales people involved

Turnaround and support of sales representatives, executives and group sales managers
Actioning all incoming emails accurately, timeously and efficiently
Communicate all sales related information to ensure Sales teams are informed on processes, changes, reports and sales information