Sales Team Leader - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 16-01-2017 10:12:59 AM
13-02-2017 10:12:59 AM
Our client a leading BPO solutions provider is seeking to employ a Night Shift Sales Team Leader to join their team.

The purpose of this role is to ensure the day to day management and outcomes of a team of Sales Agents, in a manner that is in line with executing plans to achieve sales targets by ensuring results are driven by producing quality outcomes and interactions for customers.

Responsibilities:
Coaching the team in order to ensure quality of delivery that meets the appropriate standard within sales capability, cross selling and providing a high quality customer experience
Supporting team and individual developement through career and development planning
Measuring and managing the team to ensure out of line situations are immediately addressed
Ensuring team compliance and quality assurance deliverables include compliance score and results
Communicating information in a timely, accurate and understood manner to all team members
Ensuring all Human Resources policies and procedures are observed
Creating a team culture
Building a competitive unified team that is customer focused and quality orientated
Understanding existing and newly evolving business practice and process and ensuring team conducts activities accordingly

Requirements:
2-3 years call centre experience
Proven track record within the sales environment
2-3 years team management experience
Matric and tertiary education specifically in marketing, commerce or business related studies
Experience in Microsoft Office and Microsoft Excel required