Mandatory Requirements
• Minimum 3 x years CRM functional experience.
• SAP CRM Certification
Knowledge and Skills Discipline Specific Skills:

• Experience of current SAP CRM system experience 2007 (6.0) and 7.0.
• SAP CRM master data knowledge and implementation experience.
• SAP CRM account and contact management knowledge and implementation experience.
• SAP CRM order entry knowledge and implementation experience, including a working knowledge of synchronisation with ERP orders and / or notifications.
• Working knowledge of SAP Middleware concepts and configuration synchronisation.
• Working knowledge of the CRM interaction centre web client configuration.
• Working knowledge of SAP Organisation structures.
• Web related experience for customer portal implementations beneficial.
• Ability to debug errors within the solution.
• Knowledge of UI framework and Business role configurations.
• Knowledge of Service Request Management configurations as well as SLA setup.
• Configuration and development of Email Response Management System together with Agent Inbox Configuration

Qualifications and Experience
• Minimum 3 x years CRM functional experience.
• SAP CRM Certification.
• Local Government experience will be beneficial.