SEAFREIGHT EXPORTS OPERATIONS CONTROLLER
LOGISTICS INDUSTRY – CAPE TOWN

The candidate will be responsible for the planning and execution of Seafreight shipments, excellent customer service, monitoring of vessel movement and the forwarding and clearing of cargo. Engagement with all relevant statutory bodies will be expected.

Your Responsibilities
• Receiving booking instruction from the Client
• Confirming readiness date of cargo
• Arranging sailing around readiness date or required date by Client as per the Client’s authorisation.
• Sending booking confirmation
• Updating status reports and sending them to the Client.
• Liaison with clients to ensure that they are continually updated on the progress of shipment up to loading of full container on vessel, as well as prompt resolution of queries.
• Liaison and correspondence with Vessel’s Agents, Groupage Agents, SAPO, NPA, Transnet, depots, container terminals and other third parties to ensure that there are no delays in processing shipments.
• Arranging Delivery Release Order or Container Terminal Order where applicable.
• Upload/Email delivery documentation to nominated transporter, monitor vessel discharge, and loading, arrange delivery of cargo in conjunction with third parties and client.
• Obtaining shipping line or agents’ charges where applicable.
• Follow up with status of transporters and vessel/container arrival dates.
Skills and Experiences:
• Matric Certificate is essential, and any post-matric industry qualification will be a distinct advantage.
• Minimum 2- 3 years relevant experience in freight forwarding industry with demonstrated exposure to dry cargo and perishable cargo.
• Demonstrated understanding of operational legislation and processes e.g. Incoterms, Bill of Landing, Customs clearing, Duties and VAT, etc.
• A good command of the English language and Afrikaans (both written and spoken) is essential for this role.
• Advanced MS Office proficiency (Excel, Outlook and Compu-clearing a distinct advantage).
• Proven ability to prioritise tasks and work under pressure.
• Demonstrated ability to build and retain excellent client relationships.
• Meticulous attention to detail.
• Driven to provide customer service excellence and deal with customer queries effectively.