Senior Application Technical/Server Specialist - Johannesburg Verfied

R 550 per hour Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 10-03-2017 12:16:19 PM
07-04-2017 12:16:19 PM
Project Name: Municipality Revenue Collection Project
The service is for: 2x Senior Application Technical / Server Specialists
Period of service: Six months from day of inception

1. Background Information

Payment arrangements between the organisation and the 56 affected Municipalities are in place; however, only 13 Municipalities are fully honoring their arrangement with 43 currently defaulting on their commitment. Partial disconnection of bulk supply points to Municipalities was action ed in the Eastern Cape and Northern Cape Provinces. This led to Inter-ministerial involvement in five Provinces with numerous workshops having taken place to try and address the on-going challenges faced by the Municipalities.
The recommended proposal is that the organisation would:
- Install prepaid technology to vend electricity to Municipal customers
- Collect the revenue (at the municipal tariffs)
- Charge the municipalities a nominal fee for the provision of the service as well as the usage of the meters.
- Deduct the revenue owed (revenue collected from municipal customers); the management and meter usage fee and pay the balance over to the Municipality from the income collected.

IT systems need to be readied to provide the above services.

2. Description of Service/ product that needs to be provided

• Impact Analysis on the following in terms of all the integrated systems in the pre-payment environment:
o Online Vending:
? Customer processes of buying tokens
? Vendor Management and current processes
o Capture municipal network data:
? Minimum requirement is municipal CNCs under their own top structure
? If CNL is required, the network needs to be captured down to MV transformer level
o Minimal contact centre service:
? Municipalities to send collated meter related faults / issues from their customers to the call centre via a dedicated email address and telephone line.
? Avaya configuration required.
? No customer interactions to be logged in CC&I.
? Manual work order to be created where necessary. Request to dispatch template to be used by municipalities.
o Dispatch staff:
? Manual Maximo to be created.
? Ring-fence municipal data e.g. location top structure and work orders.
? Work order tracking – Use EDAs
o Reporting:
? Basic reporting, primarily existing reports. Ring-fence municipal information.

3. Scope of work/supply

Analyse, design and Implement solution changes to cater for business requirements.
The design to include conceptual design and impact analysis of the following systems:
• CC&B (Customer Care & Billing)
• CC&I (Customer Care & I) – Customer Contact Centre Management System
• OVS (Online Vending System
• HES (Head End System)
• Maximo (Workforce Management Tool)
• DDW (Distribution Data Warehouse)
• Avaya (Customer Facing Application)
• FBM (Feeder Balancing Module)
• CNLAF (Customer Network Link Application Framework)
• MATS (Meter Asset Tracking

4. Shortlisting and Elimination Criteria

a) Shortlisting candidates

Application Technical / Server Specialist: Senior

Requirement Weighting (= 100%)
Three year qualification or four years IT experience 20
Expert knowledge on Application Servers (JBoss, Weblogic, IIS, Websphere) 10
Experience in Operating Systems (Linux, AIX) 20
Extensive knowledge on general ISO layer concepts 15
Solid understanding of Unix Commands and Scripting. 20
Skills includes various application servers, application administration, configuration and deployment skills (CC&B, CC&I, Connect Direct, DataPower, Tivoli Workload Scheduler, ) and various Operating system support skills. 25

b) Eliminating candidates.

• Prepayment Experience is a MUST.
• Technical Experience must not be less than 4yrs