An exciting opportunity exists for a Senior Business Analyst to join a large vibrant organization in Cape Town. Apply Today! Responsibilities: • Business and systems analysis • Solution design • Problem solving and diagnostic work • Forming an integral part of the systems development lifecycle • Understanding the business issues and data challenges of a client organization and industry • Creating functional specifications and user requirement specifications for user requirements • Specifications for new features required by clients • Involvement in functional design sessions with the development teams • Taking responsibility during the development life cycle to resolve any business related issues requirements • Performing integration testing to ensure that the solution for a new feature is functioning in an integrated system environment and supporting testing efforts • Providing production support (3rd line) for helpdesk calls on business related issues • Taking ownership to ensure a new product features are delivered successfully • Providing progress reports • Ensuring issues are identified, tracked, reported on and resolved in a timely manner • Applying project standards and project methodologies • Consistently deliver high quality service to our clients • Providing guidance to junior business analysts • Managing customer expectations • Supporting project managers Qualifications and Experience: • University degree; B. degree Computer Science or Information system major or BEng degree • Business Analysis courses and/or Business Analysis Certification (HIGHLY beneficial) • Architectural courses, TOGAF, TMForum (HIGHLY beneficial) • 10+ years relevant experience • Essential Competencies • Experience in the telecommunications industry • Business and systems analysis experience • Problem solving and diagnostic acumen • Understanding of telecoms network infrastructure • Being able to work in a project/team environment • Excellent communication skills • Initiative and creative problem solving skills • Confidence • Advantageous Competencies • Exposure to and/or participation in defining enterprise architecture • Previous programming experience • Willingness and ability to work under pressure • Team player Interested candidates can forward their comprehensive written applications to the following e-mail: it. jobs(at) or fax to: (***)-***-****, you can also contact Nikita on (***)-***-**** Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful. Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at ****@*****.*** with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential.