JOB TITLE: Client Executive – Mid Level
REPORTING TO: GM Client Management Services

OVERALL PURPOSE OF JOB: To maintain CSA relationships with existing designated clients and develop new business opportunities within both the nominated account base as well as identify and develop new blue sky business opportunities

MAIN RESPONSIBILITIES/TASKS:
o To ensure retention of existing client base.
o To ensure growth of existing client base.
o To identify and sign on new clients.
o To ensure that agreed financial and growth targets are met in line with set targets.
o To take ultimate accountability for driving of the full client services process.
o To act as trusted advisor to clients and prospective clients for all BCM related services,
including a key focus on all of the company's Services offering and others as and when
they become application.
o To selectively identify, qualify and manage opportunities within the existing account
base, as well as opportunities for new products sets.
o To accurately complete and update the designated account plans on an ongoing
basis.
o To ensure that all Pre and Post – test reports are handled accurately, and any potential
short failings from the company are corrected, and a plan is put in place so that it does not
happen again.
o Review progress as compared to budget with staff quarterly.
o Profitability and sales involves establishing and achieving sales and profitability goals
and increasing the Companies market share.
o Establish sales goals and develop plans to achieve them.

OTHER FEATURES OF THE JOB
o Own transport and valid driver’s license.
o Flexibility to work after normal working hours and on weekends.
o Good work ethics.
o Willingness to travel to other sites and offices within Southern Africa

KNOWLEDGE, SKILLS and COMPETENCIES:
o Relating and Networking.
Delivering results and meeting customer expectations.
o Persuading and influencing.
o Presenting and communicating information.
o Deciding and initiating action.
o Entrepreneurial and commercial thinking.
o Takes responsibilities for actions, projects and people.
o Takes initiative and works under direction, initiates and generates activity and
introduces changes into work processes, make quick, clear decisions which may
include tough choices or considered risks.
o Provides others with clear direction, motivates and empowers other, recruit staff of
high caliber, provides staff with development opportunities and coaching, sets
appropriate standards of behavior.
o Upholds ethics and values, demonstrates integrity, promotes and defends equal
opportunities, build diverse teams, encourages organizational and individual
responsibility towards the community and the environment.
o Easily establishes good relationships with customers and staff, relates well to people
at all levels, builds wide and effective networks of contracts.
o Applies specialist and detailed technical expertise, uses technology to achieve work
objectives, develops job knowledge and expertise through continual professional
development, at understanding of different organizational departments and
functions.
o Analyses numerical data and all other sources of information, to break them into
component parts, patterns and relationships, probes for further information or
greater understanding of a problem, makes rational judgments from the available
information and analysis, demonstrates an understanding of how one issue may be
part of a much larger system.
o Continually build upon personal skills and knowledge.

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:
o Matric.
o Tertiary education, preferably in a technical or business degree or diploma or BCom
Degree or Project Management Certificate.
o Minimum of 5-7 years in ICT related industry, at least 3 of which in a Senior Client
Management role.
o Knowledge of Business Continuity and Resilience practices will be an advantage

OPTIONAL ADDITIONAL EDUCATION, QUALIFICATIONS, EXPERIENCE BY INCUMBENT:
o Master's Degree in Business Administration, Sales & Marketing.
o Additional qualifications towards management or technical degrees.
CANDIDATE PROFILE and ABILITIES:
o Good interpersonal skills
o Good listening skills.
o Good organization and time management skills.
o Must able to perform under pressure.
o Creating and Innovating.
o Leading and Supervising.
o Adhering to principles and values.
o Delivering results.
o Business acumen.
o Technical environment.
o Account Management.
o Market, trend and opportunity analysis.
o Client liaison, and Relationship building.
o Computer literacy.
o Network literacy.
o Written and verbal communication.
o Detail orientated.
o Process orientated.
o Holistic thinking.
o Communication at board and senior management level including presenting to C Level on a
regular basis.
o Operational Excellence.
o Right first time.
o High Productivity.
o High Efficiency.
o High Effectiveness.
o Minimise waste/Maximise value add
o Exceptional client services attitude.
o Outstanding people skills.
o Ability to understand complex concepts and is willing to continually learn.
o Excellent analytical, evaluation and problem solving skills.