The successful candidate must be able work in a shift environment 24/7/365. The role involves dealing with customers via the telephone, email and web chat. You must be confident, professional, neutral English accent and assertive when dealing with customers. Also dealing with queries in relation to gaming, fraud prevention, administration and banking. The candidate must be able to stay calm under pressure and be able to prioritize tasks in a busy environment. The candidate will also assist with updating administrative tasks; Adhoc duties. All the necessary training pertaining to the job will be provided.

Key Responsibilities:

Responding to customer’s enquiries via support channels, emails, calls, web chat
Fluent in English
Good communication skills
Assisting in detecting fraud
Updating Registration and database information
Assist Management with Adhoc Tasks
Liaising with banks and third party suppliers of products
Generating pivot tables
Reporting – Analyzing & Interpreting

Key Requirements:

· Customer service experience

· Strong Internet and Microsoft products

· Matric/ Grade 12

· Certificates must be provided

· Clear ITC and Criminal Record Required

· Gaming Experience requisite

· Excellent Excel Skills

Although we wish to meet with everyone - if you do not hear from us within 3 weeks, please consider your application unsuccessful.