Senior Customer Service Team Leader - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
09-07-2014 8:36:50 AM
06-08-2014 8:36:50 AM
Superb opportunity at large financial services enterprise for senior customer service team leader to join their team.
KPI’s:
People Management
Coaching
People management
Observe HR policies and procedures
Mentoring of agents
Manage timesheets
Manage operational performance
Quality checks
Resolve all escalated queries
Requirements:
2-3 Years call centre team leader experience
Exposure to management of call centre (could be through secondment)
Wonderful opportunity to advance your career within a well established call centre environment. Apply through our website or email your CV today!