Superb opportunity at large financial services enterprise for senior customer service team leader to join their team.

KPI’s:

People Management
Coaching
People management
Observe HR policies and procedures
Mentoring of agents
Manage timesheets
Manage operational performance
Quality checks
Resolve all escalated queries

Requirements:

2-3 Years call centre team leader experience
Exposure to management of call centre (could be through secondment)

Wonderful opportunity to advance your career within a well established call centre environment.