Job Appointment for Forge Group

Closing Date: 28 February 2017

Senior Engineer / Level 3 and Level 2

Summary

A Senior Engineer will be responsible for the implementation and support of the Forge Group’s voice infrastructure. An ideal candidate would possess a solid background in the implementation, maintenance and troubleshooting of hosted and on-site VoIP PBX solutions. Candidate would have worked on fairly large scale VoIP networks/rollouts in the past, with experience in Asterisk-based systems a bonus.

Candidate should also be able to be involved in voice projects through all phases including initial needs analysis, formulating designs and solutions, implementation and documentation.

The candidate will also be required to provide assistance and training where necessary to lower-level engineers in the troubleshooting and resolution of issues.

Key Responsibilities

Resolution of high priority tickets as Level 3 engineer
Monitoring and maintenance of on-site and cloud hosted PBX systems
Providing feedback on resolution of issues
Quality assurance on new implementations
Training and management of Level 1 and Level 2 engineers
Project management for technical department and high priority projects
Desirable Skills

Matric / Grade 12 / National Senior Certificate
Degree/Diploma in a relevant field
Linux Administration (Red Hat & Debian)
A+ & N+
Cisco / Mikrotik training
3 – 5 years’ experience in the telecommunications industry
Virtualization (Proxmox)
Asterisk / Other VOIP Systems
Vicidial
Any other telephony experience, PRI’s etc.
Behavioral Competencies

Self-Managed
Good work ethic
Good communication skills
Decision Making
Team player
Innovative & creative thinker
Able to work well under pressure
Reliable & trustworthy
About us

Forge Group is a dominant market leader in the Customer Engagement Industry and specializes specifically in advance call center engagement software and workflow systems. Forge powers millions customer experiences of 100s large call centers and enterprises. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes, being the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With having enormous scale when it comes to usage-based commodities, like voice minutes and SMSs. This makes Forge a very big voice wholesaler having interconnects with all the different networks, whereby we can also offer you carrier grade quality voice calls at extremely competitive prices.

Forge Group is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
Primary Location: Gauteng
Work Location: Midrand
Schedule: Employee
Job Type: Full-time

Job Specification

Own reliable transport
Driver’s license
Must be able to travel if necessary
Medical aid, Pension fund, Healthy gym benefits