Overview

Role title

Pharmacy Manager

Location

Kimberly

Reporting structure

Hospital General Manager and a dotted line to Regional Pharmacy Manager


ROLE SUMMARY

The Pharmacy Manager will be responsible for ensuring the development and implementation of a strategy for the pharmacy department in line with the Hospitals Pharmacy Division’s strategic themes.

The incumbent will further manage all related pharmacy services and activities according to the policies, procedures, philosophy and objectives of the Hospital Group.

KEY WORK OUTPUT AND ACCOUNTABILITIES
Manage the pharmacy financials as well as understanding the financial fundamentals of the healthcare business.
Manage the financial indicators and drivers of the business.
Ensure control over the financial dimensions of the pharmacy, including accurate and timeous reporting of pharmacy financial statistics to Pharmacy and Finance Division Operations Centre.
Effective management and audit compliance of the Hospital stock system policy and procedure. This relates to all ethical, surgical and third party stock.
Manage all aspects of the hospital billing department including the timeous billing of discharged files (DNYB)and billing audit results
Manage all aspects of case management and application of managed care contracts in the hospital environment
Manage all aspects of the retail pharmacy business including optimizing prescription and front shop sales
Management of patient pharmaceutical care in the hospital comprising both hospital and retail pharmacy environments
Ensure that the pharmaceutical standards, quality assurance and risk management is maintained within the hospital
Exercise the responsibilities of the ‘Responsible Pharmacist’ in the hospital for all areas where pharmaceuticals are stored e.g.: wards, theatres and the pharmacy department
Effective management of the pharmacy within the legal compliance of the South African Pharmacy Council and the Good Pharmacy Practice in South Africa.
Act as a custodian for the management of Schedule 5 and 6 drugs as per legal requirements and related administrative and house-keeping tasks
Manage, advise and influence the delivery of cost effective quality pharmaceutical care
Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
Develop collaborative relationships to help accomplish work goal
Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
Foster an effective working relationship with service providers

SKILLS PROFILE

EDUCATION

· A relevant Pharmaceutical qualification (B.Pharm.Degree or Dip.Pharm) or equivalent NQF 7 qualification

· Registration with the South African Pharmacy Council

WORK EXPERIENCE
· Previous experience in the management of a Private Hospital Pharmacy

· Advanced level of Computer literacy
KNOWLEDGE
· Sound financial knowledge and the ability to interpret financial data

· Sound knowledge of Private Hospital Pharmacy business operations
MANAGERIAL/ SPECIALIST SKILLS

Coaching Others*

The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change*

The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development*

The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service

Delivery

The capacity to identify and respond to the needs of *internal and external customers.

*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Adapting and Responding to

Change

Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

VALUES AND BEHAVIORS

Group Hospital Values

our core value is care. We care about the dignity of our patients and all members of the Hospital family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

· Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.

· Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.

· Dignity - An acknowledgement of the uniqueness of individuals. A

commitment to care with the qualities of respect and understanding.

· Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions

for all.

· Participation - The willingness and desire to work in productive and

creative partnerships with others and the commitment to communicate.

Our Way

The Hospital is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviors which you will be accountable to uphold:

· I always greet everyone to show my respect.

· I always wear my name badge to show my identity.

· I am always well groomed to show my dignity.

· I always seek consent to show my compassion.

· I always say thank you to show my appreciation.