Senior In house Consultant - Rivonia Verfied

Salary Negotiable Rivonia, Gauteng Rivonia, Gauteng more than 14 days ago 10-05-2015 3:41:33 PM
07-06-2015 3:41:33 PM
POSITION Senior Consultant
LOCATION Rivonia – In-house
EMPLOYMENT TYPE Permanent
REPORTING TO Team Leader
SHORT DESCRIPTION An outgoing person that enjoys working within a team. Able to handle pressure as this is a demanding In-House environment.
PURPOSE OF THE JOB The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates the company. Ensure the on-going all-encompassing viability of the company.

PRINCIPLE ACCOUNTABILITIES AND RESPONSIBILITIES
REISSUING TICKETS, RESERVATIONS AND REFUNDS
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
Ability to accurately conclude multi-sector/round the world reservations
Accurately complete all reissues
Ability to complete all refunds accurately

Ensure corporate fares are utilized
POLICIES AND PROCEDURES
Alignment to all polices/procedures
Fully conversant with the paperless procedure

STANDARD OPERATION PROCEDURES (SOP)
Full alignment to the Standard Operating Procedures
Full understanding of the SOP manual

PREFERRED PARTNERS AND CLIENT’S PROFILES
Fully conversant with preferred partners
Ability to update all travellers’ profiles

PROFIT PERFORMANCE Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All ECC charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier

Cost conscious
CLIENT SATISFACTION AND RELATIONSHIPS
Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
A client centric mentality, with consistent extra mile service
Ability to build relationships
Immediate attention to any client complaint
Adhere to turnaround times

INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS
Attendance of company meetings and functions/team building
Building and maintain multi- level relationships
Networking at industrial related events

Team player
EDUCATIONAL REQUIREMENTS
Matric Qualification
Travel Diploma

EXPERIENCE IN YEARS
Minimum 6 years’ experience with at least 4 being in a senior role in a similar organisation

KNOWLEDGE
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course