The Senior IT Engineer's role is to ensure the stable operation of the in-house computer network and to design, install, administer and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.

This includes assisting in planning, developing, installing, configuring, maintaining, supporting and optimizing all network hardware, software and communication links and ensuring the availability of client/server applications, configuring all new implementations and developing processes and procedures for ongoing management of the server environment. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.

The Senior IT Engineer will assist in overseeing the security, integrity and safety of the data center/server farm.

Responsibilities

• Provide 2nd and 3rd line technical support
• Perform Server Management (Domain, Exchange, AD, File, Print and Storage)
• Assist with network design and capacity planning
• Oversee installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices
• Take ownership of Helpdesk system
• Assist with strategies for client/server implementations; and the infrastructure required to support those strategies
• Assist with new server systems, applications and hardware
• Network, server and device capacity and alert monitoring and management
• Implement policies, procedures and technologies (including firewalls) to ensure IT Security
• Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate
• Plan and implement server upgrades, maintenance fixes and vendor-supplied patches
• Provide telecommunications support
• Recommend and execute modifications to server environment in order to improve efficiency, reliability and performance
• Develop and maintain server and network documentation
• Provide guidance to junior members of the team
• Administer equipment, hardware and software upgrades.
• Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Perform server and security audits
• Perform and maintain system backups and recovery via backup software
• Monitor and test network performance and provide network performance statistics and reports
• Recommend, schedule and perform network improvements, upgrades and repairs
• Manage and/or provide guidance to junior members of the team
• Assist in setting up and maintaining a Change management system
• Assist in managing and maintaining the Storage environment

Education and Experience

• MCSE/MCITP OR Diploma in Computer Science
• 5+ years’ equivalent work experience
• Knowledge of the following will be beneficial, but is not a requirement: Fortigate Firewalls, HP Procurve Switches, Networking/VLANs, EMC Storage
• Experience installing, configuring and maintaining all manners of server hardware and associated network equipment
• Familiarity with TCP/IP and other network protocols, firewall management and operating system configuration
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue

Personal Attributes

• Analytical Skills - ability to quickly analyse the daily production data and assess where the most viable opportunities lie
• Motivational Skills - ability to be self-motivated and where required to inspire fellow IT staff
• Communication Skills - ability to be a great listener and communicator, always ensuring that the user is treated fairly according to company's cultural outcomes
• High level or both verbal and written communication skills (English is essential)
• Teamwork - the individual must be able to work within a team and be jointly accountable in achieving the overall production targets
• Highly disciplined and Proactive - self-starter who does not need to be told what to do. This person should always be busy using data to drive meaningful action that results in increased productivity and better overall results
• Highly Accurate - high level of accuracy relating to the provision of information as well as the capturing of data
• Calm under pressure -  ability to maintain stable performance under heavy pressure or stress
• An affinity for problem solving - ability to troubleshoot problems,
  develop practical solutions and actually implement the solution effectively
• Daily handling of client objections through the provision of factual information
• Deeply interested in personal success and development
• Emotionally mature
• Good communicator
• Serious minded and professional
• Humble, Innovative & Entrepreneurial

Work Conditions

• Occasional after hours support
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals and on occasion, desks