Key Accounts Manager  

Salary Negotiable based on experience 

Experience of dealing with Wholesale/Resale (Carrier/ISP/Telco/MNO) clients is essential.

**Carrier experience is a prerequisite !!

KAM/SKAM position has a primary business responsibility to secure, develop business relationships that ensure the achievement of sales targets and assure that all delivery commitments and deliverables required are provided to the customer

Key Attributes:

• Ideal Account Manager is highly passionate, business results driven, collaborative and creative in finding solutions that meet customer requirements
• Experience of dealing with Wholesale/Resale (Carrier/ISP/Telco/MNO) clients is essential
• Telecommunications market and product knowledge is essential 

 Key Focus area 1

Business Development
• Analyse customer’s business / Be an expert on the customer's business
• Develop initial proposals / solutions with solutions architect
• Present to customers
• Negotiate finances and the contract
• Close the deal
• Obtain an order from the client
• Generate and maintain opportunity pipeline and credible business forecast

Key Focus area 2
Effective Account Management
• Develop and maintain business relationship with customers
• Gain in-depth understanding of the customer’s business and industry
• Identify key role players and develop and maintain a personal network with relevant players
• Establish communication channels
• Develop and maintain an account plan within the context of the customers objectives and company strategy
• Obtain information on competitor activity and evaluate and implement defence and attack strategies 
• Implement customer business growth strategies in conjunction with company delivery and support functions
• Ensuring that all Service Levels are met.

Key focus area 3

Performance Driven
• Achieve sales targets for account portfolio and sales division
• Evaluate customer activity continuously, monitor competitor activity continuously and develop and implement defence and attack strategies accordingly and timeously
• Ensure the highest level of customer satisfaction
• Establish account management disciplines, business management processes and associated reporting
• Maintain regular contact with existing and growing customer base
• Pursue customer concerns and escalate if necessary
• Conduct informal customer satisfaction audits
• Implement rectifying action
• Ensure operational compliance with the Agreement

Key focus area 4

Contribute to the Firm
• Conducts business within and adheres to all company policies, procedures and business ethics codes.
• Balance client demands with participation in broader company strategies and business initiatives
• Demonstrates ability to interact and cooperate with all company employees