Senior Network Engineer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 27-11-2016 3:01:21 AM
25-12-2016 3:01:21 AM

Experience:

  • At least 10 years’ relevant experience 
  • At least 8 years’ experience as a Technical Team Leader within the Technology Industry
  • Engineering background with CCNA/CCNP
  • Deployment and management experience within Cisco Data Centre technologies, Riverbed Optimisation & F5 Load Balancing
  • MPLS Experience
  • Metro Ethernet skills an advantage

The primary responsibility is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The objective is to ensure zero missed service level agreement conditions.


Monitor infrastructure

They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.


Identify problems and errors

The Network Engineer identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution


Ensure resolution of incidents and requests

They investigate second line support calls assigned to then and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.


Ensure continuous feedback

They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the procedures.


Incident management

When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required.

They update incidents with progress and resolution details.


Shift management

Network Engineers (L4) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.

Where necessary, they escalate requests and exceptions to the 3rd line support team.


Reports

Network Engineers (L4) are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations.


Behavioural skills

Network Engineers (L4) are required to strictly comply with all processes and procedures as prescribed by the company and the client when relevant. Their ability to communicate well and to capture all pertinent details when required will contribute to their success.


What we expect you to do

  • Ensure that assigned infrastructure at the client is configured, installed, tested and operational.
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Provide telephonic support to clients when required.  
  • Produce breach and other reports that are necessary for the correct operation of processes.


Here's what we are looking for in candidates for this job

  • Information Technology degree
  • CCIE R&S  qualification


Send a detailed copy of your CV to Bonita (bonita(at)recru-it(dot)co(dot)za) 

Should you not be contacted within 7 days, please consider your application as unsuccessful.

Recruiter: CompuJobs