A Leading Cleaning Company based in Pretoria is looking for a Senior Operations Manager to join their team:

Job Skills
• Responsible for the management of services and processes that support the core business of the client.
• Manage Relationship with key staff holders
• Be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises
• Improve efficiency, by reducing operating costs while increasing productivity.
• Planning best allocation checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;
• Manage staff levels, wages, hours, contract labor to revenues
• Communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints
• Ensuring inspections are carried out in line with site protocol
• Coordinating and leading one or more teams to cover various areas of responsibility;
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
• Compiles payroll information by managing payroll preparation; completing reports; maintaining records.
• Provides payroll information by answering questions and requests
• Maintains professional and technical knowledge of the ERS System
• Counselling and disciplining employees; planning, monitoring,
• Overall Human and Industrial Relations management
• Compilation of rosters
• Stock control and management
• Occupational health and safety
• Compiling weekly and daily reports as required.
• Compile quote for ad hoc and additional work required on site

Skills
You will need to demonstrate:
• Customer Service
• Interpersonal, relationship-building and networking skills;
• Procurement and negotiation skills;
• The ability to multi-task and prioritise your workload;
• Time management skills;
• Project management skills;
• Research skills and the ability to draw information from various sources, including people;
• Clear and concise writing skills and the ability to handle long and complex documents;
• Team work skills and the ability to lead and motivate others;
• A practical, flexible and innovative approach to work.
• Computer Skills (MS Word, Power Plan & Excel
Qualifications & Experience
• Post matric qualification in Management, Hospitality or Retail
• 5 – 10 years managing multidisciplinary teams
• Strong background in the service industry
• Experience in Project Management
• Excellent computer skills and proficient in excel, word, outlook, and access
• Excellent communication skills both verbal and written
• Expertise in Labor relations